Contexta

Contexta combines state-of-the-art speech recognition with advanced Natural Language Processing (NLP) to automatically label customer service calls. Using Contexta's software companies can get a better understanding of the root causes of its spoken customer interactions (often being a multi million euro expense). Insights can be used to get valuable customer feedback and decrease operational cost significantly.

Contexta

About Our Growth

Contexta B.V. is created in 2016 to reduce customer service cost significantly. Using advanced speech recognition, machine learning and text mining tools, Contexta provides direct and actionable insights for companies. In addition to their proposal for corporates, Contexta has developed a SaaS tool called AmberScript which allows customers (e.g. lawyers, translators, journalists, student) to automatically transfer audio into easily editable transcripts.

In the future

In the near future Contexta aims to analyze customer service calls for a large part of the major players in the Netherlands. Thereby it has the ambition to further develop its product so it can be used for real-time assistance of call center employees. In the mid long term Contexta's solution will be scaled for use in other Non-English countries.

“We think AI should not be about making jobs redundant, it should be about making boring, repetitive and error-prone processes within jobs redundant. This way humans can focus on what’s important.”
Marc van der Peet, CEO

Meet some of our team members

Marc van der Peet
Marc van der Peet

CEO

Tim Harbers
Tim Harbers

CTO

Armin Oliya
Armin Oliya

Research & Development Director

Samy Shehata
Samy Shehata

Research & Development Director

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