About Our Growth
Contexta B.V. is created in 2016 to reduce customer service cost significantly. Using advanced speech recognition, machine learning and text mining tools, Contexta provides direct and actionable insights for companies. In addition to their proposal for corporates, Contexta has developed a SaaS tool called AmberScript which allows customers (e.g. lawyers, translators, journalists, student) to automatically transfer audio into easily editable transcripts.
In the future
In the near future Contexta aims to analyze customer service calls for a large part of the major players in the Netherlands. Thereby it has the ambition to further develop its product so it can be used for real-time assistance of call center employees. In the mid long term Contexta's solution will be scaled for use in other Non-English countries.
“We think AI should not be about making jobs redundant, it should be about making boring, repetitive and error-prone processes within jobs redundant. This way humans can focus on what’s important.”